Privacy Policy

Last Updated: May 25, 2025

Novitrus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novitrus.com and use our online educational platform services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Enroll in courses or educational programs
Participate in quizzes and interactive assessments
Contact our support team
Subscribe to newsletters or promotional communications

This information may include:

Name and contact information (email address, phone number, mailing address)
Account credentials (username and password)
Payment and billing information
Educational background and interests
Profile information and preferences

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns:

IP address and geographic location
Browser type and version
Operating system
Device identifiers
Pages viewed and time spent on pages
Referring website addresses
Date and time stamps of visits

1.3 Educational Performance Data

We collect information related to your use of our educational services:

Quiz and test results
Course progress and completion status
Learning preferences and patterns
Gamification points and achievements
Interaction with educational content

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect usage data. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

Provide, operate, and maintain our educational platform
Process registrations and manage user accounts
Deliver personalized learning experiences
Track educational progress and provide feedback
Process payments and manage billing
Send administrative information, updates, and notifications
Respond to inquiries and provide customer support
Improve and optimize our services
Analyze usage patterns and platform performance
Develop new features and educational content
Send marketing communications (with your consent)
Detect and prevent fraud or unauthorized activities
Comply with legal obligations

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processing
Data hosting and storage
Analytics and performance monitoring
Email delivery services
Customer support tools

3.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal requests, including:

Compliance with legal obligations
Protection of our rights and property
Investigation of potential violations
Protection of personal safety

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

The nature and sensitivity of the information
Potential risks from unauthorized use or disclosure
The purposes for which we process the information
Legal, regulatory, and operational requirements

Educational performance data may be retained to maintain historical records of your learning progress.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing in certain circumstances
Portability: Request a copy of your information in a portable format
Objection: Object to our processing of your personal information
Withdraw Consent: Withdraw previously provided consent

To exercise these rights, please contact us at help@novitrus.com. We will respond to your request within a reasonable timeframe.

6. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication procedures
Employee training on data protection
Secure data storage and backup systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete that information.

8. Third-Party Links and Services

Our platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your personal information receives adequate protection wherever it is processed.

10. Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and educational offerings. You can opt out of receiving marketing emails at any time by:

Clicking the unsubscribe link in any marketing email
Updating your communication preferences in your account settings
Contacting us at help@novitrus.com

Please note that even if you opt out of marketing communications, we may still send you essential service-related messages.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you an email notification for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Novitrus
4610 Chemin Godbout
Dunham, QC J0E 1M0
Canada

Email: help@novitrus.com
Phone: +1 519 524 8972

13. Additional Information

13.1 Do Not Track Signals

Some browsers include a "Do Not Track" feature that signals websites you visit that you do not want to have your online activity tracked. Our platform does not currently respond to Do Not Track signals.

13.2 Data Processing Basis

We process your personal information based on one or more of the following legal grounds:

Performance of a contract with you
Your explicit consent
Compliance with legal obligations
Legitimate interests pursued by us or a third party
Protection of vital interests

13.3 Automated Decision-Making

We may use automated systems to analyze your learning patterns and provide personalized educational recommendations. These automated processes help enhance your learning experience but do not result in decisions that significantly affect your legal rights.

By using our platform, you acknowledge that you have read and understood this Privacy Policy.